IBM Control Desk provides a unified approach to speed time-to value while minimizing complexity and total cost of ownership. The solution provides a complete "control center" for managing services and assets in a seamless way, with automation that allows processes to work at the speed of todays cloud and virtualized environments.
IBM Control Desk can be integrated with other IBM products such as MAXIMO; IBM Control Desk integrates with MAXIMO to expand and extend Asset Management capabilities to the IT domain on the same platform and manage intelligent assets with IT characteristics.
The Control Desk goes far beyond those of other IT Service Management vendors, it provides a single platform, single price for managing Incidents, Problems, Service Requests, Changes, Configuration, Releases, Assets, Procurement, Service Levels and Licences.
IBM Control Desk offers new levels of simplicity that will be good news for the growing number of non-technical Users who request access to IT services and interact with Service Management processes.
Advanced Reports and Analytics tools provide insight into your Environment and help you manage Change more efficiently!