ECCS can offer a range of Support options to suit Client needs. With Certified Support Consultants, ECCS provides Bespoke Support tailored to requirements including:
- Traditional ACSP (Software Subscription);
- Pay as you Use Support whereby only the time utilised is billed;
- Pay in Advance Support whereby a specific and agreed number of Support days are purchased at the commencement of the year. Time is then called off against the total time purchased and any remaining time at the end of the year can be utilised for other Services such as Training, Consultancy, Report Writing etc. Purchasing Support on this basis guarantees the price and service offering.
24/7 Support can also be provided as required.